SUPPORT FOR EVERY BATTLE.

Payment still confirming

Keep the internal payment page open briefly. The hosted checkout return is not proof of conquest; a signed provider confirmation must arrive first.

Charged, no conquest

Send the territory, approximate time, amount/currency, provider reference, and checkout email. We will compare persisted delivery records.

Late or duplicate payment

FandomWar records late and duplicate cases for refund/reconciliation review without overwriting a newer battle.

Community moderation

Identify the community, public URL or asset, territory, rule involved, and concise evidence.

Privacy request

Use the subject “Privacy request” and explain the right you wish to exercise and the data/context needed to locate your record.

Security report

Describe the vulnerability and impact privately. Do not exploit it, access other users’ data, or publish secrets.

• Territory and representative city.
• Fandom and governing community shown or selected.
• Approximate date/time and your time zone.
• Internal payment or provider transaction reference, if available.
• Amount, currency, and email used at hosted checkout for payment cases.
• A concise description and screenshot with unrelated personal data redacted.

Hosted checkout, payment-method availability, billing details, and provider account issues may also require assistance from Dodo Payments. Start with FandomWar for conquest delivery so we can identify whether the issue belongs to our game state or the provider.

Before opening a request, review the Refund Policy, Privacy Policy, and Community Guidelines.